My hisband police record expired in January, we however, notified embassy about expiry. And he requested new police record in his city. As soon as we received new Poulce record, we submitted it through online, to Havana Embassy, who aknowledged receiving new updated Police record. The only reason, they could be asking for him to bring it in, is because we emailed it. They are wanting original I suppose. And another 2 photos. Photos are on file when he applied, not sure what happened with those. Hoping and keeping fingers crossed, this is the day, they actually issue him visa, so we can book flights, before WestJet goes on strike lol