Hi, everyone in this Forum
I'm also having an issue with the automated telephone service IRCC.
Previously, when I called, the system would say "background is in process" before transferring me to a customer specialist. Now, it doesn't say anything — it just transfers me directly. After that, I’m left waiting, but no one answers. I eventually have to hang up.
Can you please let me know what this means, and if this has happened before?
Thank you.
I'm also having an issue with the automated telephone service IRCC.
Previously, when I called, the system would say "background is in process" before transferring me to a customer specialist. Now, it doesn't say anything — it just transfers me directly. After that, I’m left waiting, but no one answers. I eventually have to hang up.
Can you please let me know what this means, and if this has happened before?
Thank you.