Got ITA for PR but can not get college certificate to show as proof

[prith]

Hi all,
One of my friend who is living in Canada now got ITA for PR last month and she recently completed her college degree in April. After that degree she that enough points and she got an invitation. I understand she need to show her original graduation certificate and official transcript to the immigration officer. But due to the current situation, the college is closed and can not give out the paper documents. Her invitation will expire in July.
My question is, is it possible to submit the application with just graduation letter and unofficial transcript at this time, and will the immigration officer accept and process it?

Thank you

 

[thevisawhisperer]

If there is no way to acquire a required document the only option you have is to submit what you can and explain why the required document is not available - perhaps with a copy of something from the college's website or registrar explaining that the requested service has been suspended due to COVID.