You can cancel your representative and this should give you access to your profile in the pool.
Change or cancel your representative
You can change or cancel your representative at any time.
To do this:
Beware of fraud
Beware of representatives who:
- advertise their services as free and later ask you to pay a fee
- encourage you to lie on your application
It’s against the law to give false or misleading information in your application. You’re responsible for all the information in your application even if your representative completes it for you.
Learn more about:
You can file a complaint
https://www.canada.ca/en/immigratio...ve/file-complaint-against-representative.html