Hi friends ,
I sent CBSA request note last week , just got email from them saying :
We acknowledge receipt of your Privacy Act request. Your request reads:
CBSA note for my immigration file. My Name Is: ** - Date of Birth: ** - Application No:## - UCI No: ** My spouse (dependent applicant) name is: ** - Date of Birth:** Application No: ##- UCI No: **
Unfortunately, we are unable to process your request at this time, as we require additional information. Please provide our office with the following:
Do you want your application records only for ## (my application number) ? OR do you want your entire CBSA immigration file?
Please be advised that your request will remain on hold until we receive the necessary information. We will keep your file in abeyance for 30 days. Should you not communicate with our office we will consider you request as abandoned.
The Canada Border Services Agency is committed to assist you with your request and will ensure that every reasonable effort is made to help you receive a complete, accurate and timely response. More information about the Principles for Assisting Applicants is available on our website,
http://www.cbsa.gc.ca/agency-agence/reports-rapports/pia-efvp/atip-a
Should you have any questions concerning your request, please do not hesitate to contact the undersigned at or by email at , using our file number as a reference.
Note that we recommend you send personal information through regular mail or courier, as email and fax transmissions are not secure unless they are encrypted and password protected.
any advise what should I do ?