Just got an email from them!
Good morning,
Your file # XXXX is currently being processed.
We are awaiting a response from another department in order to finalize your file.
We are sorry for the inconvenience.
Regards,
Client Service Representative | Représentant du service à la clientèle.
Access to Information and Privacy | Accès à l’information et protection des renseignements personnels
Citizenship and Immigration Canada | Citoyenneté et Immigration Canada
Government of Canada | Gouvernement du Canada