Exactly this is my point that from practical end result is indeed unfair system.alok4best said:Not really..They are technically always meeting their target because they ARE able to process 80% of the applications within 12 months of receipt. I pointed out because most of the commentators understand it the other way around. They think 80-20 rule means that at least 20% of applications will be delayed. Which is not the case. It means "At Most" 20% applications will be delayed. It could be delayed for 2%, or 10% or 20%, but never beyond 20%.
Unfortunately, CIC is ultimately a service provider, and that is how service industry works. Once they have breached SLA on a particular application, there is simply no incentive for them to complete it as soon as possible. It's like saying once you have failed an exam, does not matter how badly you have failed. However, it is indeed an unfair system.
At the moment I still can't find the reports from the last couple of years that CIC admitted that they were able to process only around 60% of all applications on time and therefore they were unable to keep the 80% benchmark.
If someone can find those reports it will be great, I remember they were uploaded on the CIC website. (Unfortunately I just cant find them anymore, maybe they are down)
So this is another example that 80% is their maximum, which directly means that minimum 20% of us have to deal with the unknown delays.
That's why I am saying that the delays are build up into the fundamentals of the CIC by keeping this absurd standard still effective.
Like you said, once the application is failed to be processed within the initial timeframe, the focus is shifted to somewhere else and those applications start to collect dust.
Super nasty and cruel system.