Hi po, I really need your help and expertise on something. I've seen a few comments stated that most of the returned applications was due to incompatible NOC (job duties/responsibilities not matching the chosen NOC). I think I'm being a bit paranoid, but would you please check for me my job duties and just confirm for me if you think it matches NOC 2171? If not, what would be a better match? Appreciate your help and response in advance.
Company A: (1 year)
• Work on multiple projects and operations simultaneously at any given time.
• Collaborated with the requirement gathering to migrate all SEA ITO staffs into the Compass Time Tracking system. Analysed the system and system requirements to users' details and implemented changes by capturing high level data for capability demand and ensuring that ITO staffs info are uploaded/mapped correctly in the ResourcePoint.
• Re-align the CIMB Account charging process. Analysed current system process, and worked with a team to provide information system business solutions by redirecting the costs to the Malaysia business cost centre.
• Provided reports and plans which included timelines and budget to ensure that the relocation of Help Desk of a client to offshore site is handled in a timely manner.
• Completed the Workgroup Handbook for ITO SEA. This contains the ITO Organizational Structure, Goals and objectives, Quality management, Document control and Records storage security, Staffs development and trainings.
• Manage Best Shore migrations from Singapore, tracking progress against plans, following up with hiring managers, making sure WMA workbooks match slated employee IDs, and running general governance.
• Conduct monthly meeting with the ITO SEA ADE (Account Delivery Executive), Sub Region Leaders, and Account ADE to do a review on the Accounts and Country Delivery status such as SLA performance, Severity incidents, Financial Report, ect.
• Onshore-Bestshore analysis: Presented an analysis and findings on the migration of work to offshore and reasons behind the inconsistency in the ramp-up and ramp-down numbers of resources.
• Generate regular reports on Spans and Layers situation in the Organization and did a mass movement of delivery staffs who has been misaligned and had them realign back to the ITO Structure and Cost Centre.
• Responsible in managing the ORC, the resource request system for requisitions that will be going to the ITO SEA leader for approval; Made sure that the approver approval limit is align to the changing processes
• ITO Contractor s Funding: Track, monitor and report the number of ITO Transformation contractors and Permanent staffs in SEA doing ITO Transformation work to get the necessary funding from Transformation Cost Centre to ITO Cost Centre
• Fluctuations in Cross Charge: Compiled and analysed the cost increase of different accounts. Solution a Remediation Process to bridge issues with fluctuations in cross charges
• ITO Flash Report: Conduct a monthly meeting with the SEA Finance, country finance and sub-region leaders to align the forecasted numbers for the next month /quarter and compare it to aspire. Responsible in understanding the reasons behind the increase/decrease of residuals and costs of SEA Sub Regions and report this to the ITO SEA Leader.
• ITO Savings and Productivity: Works with the Productivity leader to liaise with the Sub Region and Capability leaders on analysing and gathering savings and record this on the PIM system. Responsible in aligning the savings with finance to confirm that savings has been or will be reflected on the Flash report. Accountable in meeting the Savings target for the whole SEA.
• Analysis on Residuals. For Q4, ITO Singapore has had a high number of residuals, conducted an analysis and concluded that the main bulk was due to the region not getting enough relief or cost is not being cross charged to the accounts and therefore leaving the region to pay for it.
• Quarter to quarter cost analysis: Determine where the increase of cost is coming from and determine a solution to bridge the gap
COMPANY B: (4years)
MAIN ROLE:
Business support for Front, Middle and Back office users by working on Information Systems which involves troubleshooting analysis and problem resolution. Role includes Remote access, active directory management, business and market data application, incident and problem isolation, troubleshooting and management, root-cause analysis and service request processing. Job also includes monitoring disaster recovery sites via BCM tools and liaising with resolving teams to escalate recurring issues and various other duties that the business may require.
Responsibilities includes but are not limited to the following:
• Provide detailed reports and documentations on the GSP Knowledge Base management and entries. Timely update the Knowledge Base by coordinating with different Stakeholders in analysing the package drop and licensing related process; and proposing new GSP process for approval
• Completed/developed a Problem Management Report on the cause of the high call volume due to GSP requests and presented its action plan
• Gathered data and provide initial fault analysis and diagnosis . Then liaise with business user throughout the process to ensure satisfaction of resolution.
• Run tests on Disaster Recovery (DR) sites and raise incidents of failed machines to support team; Performs weekend shift reports
• Provided analysis and diagnosis on Remote Access issue via Citrix Server. Assist user in the set up process and installation of Secure ID RSA token, browser configuration for Remote Desktop Connection.
• Provide support for VDI connectivity issues by analysing user's permissions as per their business requirements; and if require, restarting of the virtual machines from the VDI server.
• Utilize Active Directory to identify user's profile, access, permission and membership to the different groups, applications, shared drives, accounts and printers. And provide necessary access following company security policy and procedures.
• Perform software install and other issue handling with the use of remote access tools.
• Assisted users with basic networking such as Map drive, data sharing, TCP/IP configuration and internet connectivity issues
• Support Blackberry issues such as data synchronisation, email delivery, password and enterprise resets using RIM application and configurations.
• Responsible for Information Security such as password resets for main account, LDAP, and other business applications.
• MS Desktop application support such as MS Office and Outlook configuration, backup/restore, and troubleshooting.
