Hello po
Just want to share my experience with CEM. I emailed them this morning asking for an extension for the deadline of submission of our passport which will be on November 15, 2014. I attached my DFA passport renewal form and receipt with claim date both in PDF forms. They reply less than 1 hour stating:
Dear Applicant:
This refers to your e-mail below. Your request has been favorably considered. You may submit your passports by November 30, 2014.
We trust this information is of assistance.
Failure to comply within the time indicated may lead to the refusal of your application.
They are very kind and accomodating
Hope this helps to those who would also like to email CEM
God bless and good luck everyone