... I ll have to rest on the luck of my consultant checking the profile or email and letting me know.Yes. they won't reply if you send them an email from the address other than that you had registered with.
I also had the same issue. I firstly sent them an email from another address, but the rely they gave me was that they couldn't share any details of applicant to a third party.
Then I sent an email from the address I had registered with. The reply came within 24 hours.
But the BGC status only changed yesterday, so I think I have a good 2 weeks before I wonder what is happening.