I echo the sentiment. It's ridiculous to see new CEC draws snow balling each week when my application submitted 11 months ago is having no changes at all since last winter. I stopped calling IRCC anymore as not only have I fed up with long waits but I always end up arguing with them, one day I demanded a refund for my application fee so I apply under CEC (now I am eligible), they said no and suggested to withdraw and repay to apply anew. Lol what a joke. And I have sent web forms a few times for other inquiries, I get no replies at all. Immigration is one of their largest national businesses, they should better their customer service. I am not sure anymore if I still want to belong to this country of *