Really don't understand how this is the way they handle staff in a developed country. Like seriously, Afghanistan people need call agents to help them! not officers to work on their files! And assuming they do need urgent help over the phone do they need all the agents! Like they really want us to buy that they can't create a separate line for them to call and reach out, and leave just a few little agents to respond to normal calls?!AOR 22 Oct 2020
I had one ghost update on 30 September and another on 20 October. Nothing changed on my profile. I'd been trying to call IRCC for days and I finally connected with someone and just got off the phone. The lady told me nothing. She said check online but we're only helping people related to the Afghanistan situation. I told her I understand and explained how bad my own situation is and I really need to know so I can figure out what to do with my own pathetic life. She said she understands and repeated her entire f*cking script again. In the entire time she read her script two times, she could've opened and looked at my profile and given me an answer. I could've been having a heart attack and dying and IRCC would rather read their script over and over than just answer my questions.