I called the CIC office in Canada n it seems that the IVR systems have changed. I followed one of the recent posts but realized that there has been a change.
Here is the updated route
Procedure to get CIC agent on phone
- Call at – 0016139444000
- Select 1 for English
- 1 for Immigration Info
- Call is being transferred to CIC
2 for status - Changed to 1 for Status
- 1 for PR
- 3 for PR (again)
- 1 to continue
- When it asks you to enter UCI number just be on hold n let it say it 3 times then the call is automatically transferred to an agent
- Agent will ask information about last name, first name, date of birth, application received date, email id etc.
The only problem being that the IVR dropped me as they were experiencing high call volumes. Do you guys recommend particular time of day to call them? I chose this time as I thought that this is within their working hours.