I was lucky to get it on second try.. First time agent agreed and took my info but then told me there is no data currently in the system. Next day i called again and got it.CanOl said:They will always avoid giving you the Uci. Happened with me many times. But try to convince them why Uci is so important to you. Some call centre exec will finally relent some day. I was trying for the last 1 month.