Hi all,
I called up the CIC call centre last night(AEST) regarding the techinical problem my ECAS has.. it keeps showing we are not able to identify you .. And i was transferred to the techinal help team. below is the detailed email i got from them after listening to my issue. A lot of people here are facing the same problem as me i am sure . hence i thought if this information could help ...
Sir, Madam,
Thank you for contacting Citizenship and Immigration Canada. I am pleased to follow up on your request:
Technical Problems with Online Tools or Enquiries Related to the Come to Canada Wizard
In order to assist you, please send an email to Question@cic.gc.ca with Follow up required in the Subject field, and include the following information:
Surname - Exactly as it appears on the passport or identity document
Given name(s) - Exactly as it appears on the passport or identity document
Date of birth (YYYY-MM-DD)
Country of birth
(If available) Universal Client Identifier/Client ID Number
(If available) Application number
Your current status in Canada
The expiration date of that status
Complete address (including the postal code). If the residential address is different from the mailing address, please provide both addresses.
Telephone number. If you have more than one contact number, please provide them all.
Type of application (work permit, study permit, visitor record, etc.)
(If applicable) Date the application was submitted
Information you are looking for and nature of the problem
Information requested under A, B or C, depending on your situation:
A)
If you are experiencing technical difficulties uploading your IMM application form, please include:
A copy of the IMM form you are trying to upload (all fields completed) ; and
All your answers to the online questionnaire; to do that:
select the Modify my Answers button located at the top of the online questionnaire. Once you are redirected to the page entitled Find Out if You're Eligible to Apply, you can:
provide us with screen shots; or
copy and paste the text.
B)
If you created a new MyCIC account and would like to link it to an online application that has already been submitted, you must click on Link application to this account.
If you are experiencing technical difficulties, please provide us with screen shots of all your answers appearing on the Link an existing application to this account page.
C)
If your situation is not described under A or B, please include:
Screen shots showing the full browser window, including the website address field of the:
page where you are experiencing problems/trying to log into your account;
error message(s) you received; and
Specify the date and time when the problem occurred.
You can expect a response within one (1) business day following reception of the above information.
