For the benefit of everyone applying TRV to New Delhi Office :
I had applied online - thinking it would be faster, the timelines on CIC website is 3 working days. It is 21 days (15 working days) as on today & there is no response. After 10 days, there is an email asking for my passport copy. ( Comeon, do you think I would submit the application without a copy of the passport - or even it is an online application that the system will accept my accept my application without a passport ? I dont think so. The email requesting passport copy required me to submit on the same day the email came. They set unreasonable deadlines & if you don't follow they can reject your application.
My application was for multiple entry. It is purely a take it or leave it attitude. No one attends phone calls, no email replies. Eat the clients money & provide service as you like..It is frustration beyond limit..
I have a strong feeling there is something between VFS & this office. Otherwise being clients who pay equally, why do people applying through VFS get their visas faster ? Or maybe they don't want to encourage people who apply directly. I was talking to my friend who said he got his visas through VFS in less than 2 weeks.
Further, there are problems with the online system. It crashed on me several times while i tried to upload the files. After uploading, it shows a confirmation - "provided" in green against each document. However, you cant be sure as you cannot open the uploaded document to verify. Sometimes, you don't get email confirmation - when I uploaded the requested documents second time, the system said it would send a confirmation message. There was none. After paying 300 CAD, this is not what you expect to see..
I believe at this point in time, applying through VFS is a wiser option.