Hi,Hi there..... Submitting your letter of explanation through Web Form is the best action. DO NOT LEAVE CANADA FOR BIOMETRICS. The CIC representative had told me that this letter is triggered automatically to the applicant as a part of their progress flow, or could be a mistake. Just explain your situation well that although you are willing to do your Biometrics but there are reasons why you cannot leave Canada at the moment. They will look into it and you might not hear anything back from CIC (not in my case).
I agree with you that they are contradicting their statement. It is a transition as a CIC representative had told me when I called them for guidance. He advised me not to take stress because they are aware of this issue and so many people have facing trouble through this transition phase. Soon they will have Bometrics Collection Points in Canada for In-Canada applicants but they don't know when and until they do not have any service points the temporary Public Policy covers you. So take a deep breath and drop your stress!
Feel free to ask more questions!
Best Wishes!
Thank you for responding. We have still not got any response for the web form we had raised. So waiting for that. Will definitely not leave the country for Biometrics until i hear from them.