First PR card not received yet and got a request letter from IRCC after 200 days!

[Vrushank Gajjar]

Hello,
I landed in Canada on June 3rd with my wife and completed PR landing procedures at Toronto Airport. We submitted one CoPR copy and were told our PR cards would be sent to the Toronto address we provided.

However, more than 200 days have passed, and we have not received our PR cards. On December 18th (199 days after landing), I received a request in my IRCC account asking for new photos and a CoPR copy to process my PR card. The letter also mentioned that failure to submit these within 180 days of landing would require a fee to reapply.

The letter provided an address in Sydney, Nova Scotia, to send these documents. Given that the request came after 199 days and exceeds the stated 180-day timeframe, should I send the required documents (photos, CoPR, and passport) along with a letter of explanation highlighting this issue?

Additionally, I would like guidance on how I can make immigration aware of this issue to ensure my PR cards are sent to the given Toronto address. This delay is critical as my entire career and life in Canada depend on completing this final step.

Thank you for your help.

 

[Hyper1013]

Hello,
I landed in Canada on June 3rd with my wife and completed PR landing procedures at Toronto Airport. We submitted one CoPR copy and were told our PR cards would be sent to the Toronto address we provided.

However, more than 200 days have passed, and we have not received our PR cards. On December 18th (199 days after landing), I received a request in my IRCC account asking for new photos and a CoPR copy to process my PR card. The letter also mentioned that failure to submit these within 180 days of landing would require a fee to reapply.

The letter provided an address in Sydney, Nova Scotia, to send these documents. Given that the request came after 199 days and exceeds the stated 180-day timeframe, should I send the required documents (photos, CoPR, and passport) along with a letter of explanation highlighting this issue?

Additionally, I would like guidance on how I can make immigration aware of this issue to ensure my PR cards are sent to the given Toronto address. This delay is critical as my entire career and life in Canada depend on completing this final step.

Thank you for your help.

Call them! In the meantime, send those out as it has been requested by IRCC. Chances are someone might have messed up at the airport while doing your paperwork. Additionally, raise a webform just to be on the safe side!

 

[Vrushank Gajjar]

With such limited search results on the relevance of my situation, your response gives me some hope and clarity. Thank you so much for responding to this! Really appreciate it.

Also, could you please suggest an IRCC number I should call to (from India)?

 

[Vrushank Gajjar]

Also, webform is the first thing I had sent out right away. But haven’t received a response back yet. They mention that they are committed to reply within three business days, but five have passed.

and I’m getting more and more worried regarding whether I’ll get a reply from there or not

 

[Hyper1013]

With such limited search results on the relevance of my situation, your response gives me some hope and clarity. Thank you so much for responding to this! Really appreciate it.

Also, could you please suggest an IRCC number I should call to (from India)?

It's the same number as IRCC do not have a dedicated line for people who are outland - +1 888-242-2100 . However, you could third party apps like Skype or Viber to connect the call!

 

[Hyper1013]

Also, webform is the first thing I had sent out right away. But haven’t received a response back yet. They mention that they are committed to reply within three business days, but five have passed.

and I’m getting more and more worried regarding whether I’ll get a reply from there or not

Well, you have to key in the holiday season as well! This delay is expected and nothing out of the normal at this time of the year. I don't think they will respond to you until first week January! If they do, consider yourself lucky!

 

[Vrushank Gajjar]

Thank you for these prompt responses! Really appreciate it!

 

[Hyper1013]

Thank you for these prompt responses! Really appreciate it!

All the best! Do let us know if you get any updates!