I have the same situation. It has been more than 65 days to submit biometrics, but the status is still, ‘We haven’t received your fingerprints’. Underneath at the bottom, there is biometric number and expiry date. But the status, ‘We haven’t received your fingerprints’
Did you take any action to resolve this? I have known person who took their biometric just a month ago, they already got their COPR. But the glitch in my file delaying my application process. I called IRCC, they didn’t process my file yet, and told me to wait for the officer to update the status first. Then they will process my application.