When is your AOR??
I to have the same group name and for the same reason.
My Group #: 1-GY9X9MY; Review Required - Proof Of Funds
I had sent an LoE on the 14th of August and received the acknowledgment of the same on the 24th.
I will try calling after 10 days to see if there is any change and parallelly will order a set of notes
The call center is changing the way they operate from September 16th, they will no longer connect you to an agent, they will respond via an email in one business day.