Hi.. It is advise to all never carry citizenship card and passport together if one thing lost
you have at least citizenship card. My son submit the photo copy of citizenship card
and passport and he got a paper to travel to Canada within a shortest possible time
i.e. within 7-10 days when he landed here they have taken the papers and
he enter and than he apply for new passport , citizenship card, etc...
Is she have health card and driving licence with her at home, this will also
help as in Canada you will not have a health card until you are citizen
or Permanent resident card.... this will be submitted additional proof alongwith
copy of passport to expedite the matter.