Here is the text of Tim Leahy's latest email to me (received a few hours ago).
Subject line of the email: obtaining a refund of the FSW fees
Good day,
A few of you have asked me how to apply for a refund of your visa processing fees. I'm sorry. I should have anticipated such queries and have given you the answer in my last email.
The following link will give you the form and, after completing it online, you may click the link on the top of the form to sendi it in.
http://www.cic.gc.ca/english/p df/kits/forms/IMM5741E.pdf
When I try to open this document on google chrome, it will not open, but it does open on Internet Explorer.
If you cannot save the document, you will have to print and scan it, then attach it to an email sent to the email address shown on the form: FSWFeeReturn@cic.gc.ca
Best wishes,
Tim