If you read my post then you'll see that I said that are within their rights to call and make inquiries or get clarification.It's a free country and everyone has a right to information. He has an equal opportunity to the next person that's calling - let's please keep things informative. Thanks!
The next person calling can be someone in an emergency. This person has already gotten the information they need but just hasn't seen it on their page because IRCC is going through system updates.
It's like when you make a credit card payment and you don't see it in your account but it's been done on the backend.
Call every hour if you'd like since it's your right in a free country.
I just like to think about others