Hi again,The profile won’t be updated at all until you get the final decision. That’s why we get updates through other means. I haven’t tried calling IRCC but other people are reporting long holds ~1 hour, then getting dropped. So suggesting to call a few minutes before they open so you’ll be at start of the queue.
Thanks. I am glad that you told me about profile being updated only when the final decision is made. I was so worried about this. I have sent a request to them using web form yesterday. Do you know how much info they usually give as to eligibilty and background status through webform response? Is requesting GMS notes better way to find our the current status of your application?