I got the same reply months ago when I inquired about my application.like you I sent an email to both Sydney and Ottawa.I sent another email to Sydney after a month and got a reply after 35 days saying my file is in Ottawa already.Ottawa then confirmed that my file is in que.Ed_nia said:Could this be the reason why nothing seems to be happening on Feb applications despite being in IP for nearly 3 months? . ...Can it be possible that our files are still in Sydney??? OMG!!!
A few minutes ago this reply came to an email inquiry I sent to both Ottawa and Sydney in early last month. .....
Dear Applicant,
Your application is not in our office, you will need to contact the CIO Sydney office at CIO-Sydney-Search-Enquiry @ cic.gc.cafor any inquiries on your application.
Regards,
Case Processing Centre - Ottawa | Centre de Traitement des Demandes – Ottawa – CG5281
You application might already be in Ottawa they just haven't opened it.You can send another Emil to Sydney attaching this email from Ottawa.the only prob is that Sydney will take a month to reply.