You would normally get an auto acknowledgement. Also they say that they would reply back within 20 days. I have put a sample auto reply below
This is an automatic acknowledgement of your e-mail addressed to the Case Processing Centre - Ottawa (CPC-O).
This email address is intended for case specific enquiries only
If you do not have a file in process with our services, please consult our Website<http://www.cic.gc.ca/english/index.asp> for all general inquiries.
This office is responsible for the processing of:
* Temporary resident visa (TRV) applications submitted by mail from applicants located in Canada and for the online submission of TRV for applicants located in North America;
* Permanent Resident (PR) applications from applicants located in Canada and for applicants located in North America.
If this is a request for case specific information the responsibility placed on us by the Privacy Act to protect all personal information precludes us from responding using e-mail unless we are able to verify that you are entitled/authorized to receive the case specific information.
If you are not the applicant or you are not authorized to receive the information, you will not receive a further reply to your e-mail. If you have applied within the last eight to ten weeks, we will not be responding to your enquiry - please ensure adequate time has passed before making an enquiry. Please note that there are no same-day or walk-in services available at our office.
If you are the applicant and you must provide us with your:
Surname (Last name) - Exactly as it appears on passport or identity document;
Given name(s) (First name) - Exactly as it appears on passport or identity document;
Date of birth (YYYY-MM-DD);
Unique Client Identifier (UCI) number / Client ID number; and
Application number (V#, F#, EP#, E#, B#).
If you are a person to whom we are authorized to release information (written consent on the immigration file) you must provide us with the same information pertaining to your client.
**If you do not provide us with this information, we will be unable to process your request**
Please note
* Citizenship and Immigration Canada can only communicate with you in one of our two (2) official languages: English or French.
* E-mail is not a secure channel of communication. CIC is not liable for the unauthorized disclosure of personal information to or the misuse of that information by a third party where we took reasonable means to verify the identity of the party.
Service Standards
We will respond to case specific enquiries by e-mail within 20 working days. Please note that we will not respond to e-mails concerning the following:
* Requests to expedite processing of cases;
* Processing of Permanent Resident Cards;
* Processing of Citizenship applications;
* Information about visiting, living, working or studying in Canada (please consult www.cic.gc.ca<http://www.cic.gc.ca/>);
For More Information
For more information about CIC, please visit one of the following sites.
* General information - visit www.cic.gc.ca<http://www.cic.gc.ca/>;
* For a list of visa offices - visit http://www.cic.gc.ca/english/information/offices/missions.asp;
* Application forms - visit http://www.cic.gc.ca/english/information/applications/index.asp;
* Permanent Resident Card - visit http://www.cic.gc.ca/english/information/pr-card/index.asp;
* Sponsor your family - visit http://www.cic.gc.ca/english/immigrate/sponsor/index.asp;
* Immigrating to Canada - visit http://www.cic.gc.ca/english/immigrate/index.asp;
* Refugees - visit http://www.cic.gc.ca/english/refugees/index.asp;
* Citizenship - visit http://www.cic.gc.ca/english/citizenship/index.asp;
* For the Call Centre - visit www.cic.gc.ca/english/contacts/call.asp<http://www.cic.gc.ca/english/contacts/call.asp>;
* Announcements/News Releases - visit http://www.cic.gc.ca/english/department/media/index.asp.
For on-line services provided by CIC such as a change of address or to check your application status, visit www.cic.gc.ca/english/e-services/index.asp<http://www.cic.gc.ca/english/e-services/index.asp>.