I followed up with FBI today and got this response on the status of my PCC
Thank you for your inquiry,
We are unable to locate your request at this time.
The current processing time for an FBI Background Check is taking 12-14 weeks to complete from the date the request was received. It can take 9+ weeks for a request to clear our security process, so we are not able to see the request in our system until then.
At this time we are opening mail we received on approximately 08/08/2017. We are unable to verify the delivery of a package until it is opened. If you submitted your request by courier (Fed Ex, UPS, or USPS), please view their web site to verify delivery.
I am now worried about the underlined sentence. What do they mean they are unable to locate the request at this time? Is this a standard response or my application went missing?
Please help.