extremely negative rant.. consider yourself warned!

[Sunset0505]

For what it's worth, if there is a problem with your application they will either schedule an interview or request whatever document is missing before making a decision. It's more likely a glitch with ecas. Unfortunately, I don't think you will get answers as to why especially if it will entail revealing classified information about their processes/systems.

Sorry not true...It took 2.5 months to find out that CIC was not able to open the attachment via emedical file...We were emailing...the CIC Dr was emailing and phoning and the CIC help desk was was emailing request for information...there was no requests..there was no emails no response what so ever until one day the CIC Dr. got a response and we all worked together and ended up couriering the medical info...we did have an interview but the interview had NOTHING to do with the medical...interview was in LA and medical was being reviewed in Ottawa...Case Manager in LA didn't even have access to the Medical..So I would recommend that you keep trying and nagging until you get someone to listen to you...With us thank goodness the CIC Dr was getting upset because this was making them look bad, so they either phoned or emailed each week until there was a solution...

 

[nmclean]

i want a job where i get paid decent money to do absolutely nothing, answer absolutely no questions, and know absolutely nothing about the service and system i am paid to explain.

You might also want to look into working for Rogers Communications or any major bank's call center.

I think anyone who has ever worked in a call centre is extra nice and far more understanding than the average person when it comes to dealing with CSR's. I didn't spend long working there but long enough to know that you get far more help by being nice and polite than from getting angry (even if you are fuming on the inside!). I only worked for an internet company so our we didn't really hold peoples futures in our hands (although many callers tried to argue otherwise) but not being able to give someone a concrete answer was so frustrating for the me as well as the caller. If the CIC CSR can't answer your question, they should have the option to escalate it to someone who can answer it, we shouldn't have to involve MP's to gain a clearer idea of where our file is at.

What makes or breaks a CSR is how they handle a lack of knowledge. I think part of the problem is that this "tell them what we can do, not what we can't do" line is drilled into them, and it's taken by many to mean "never admit your limitations." So they'll do anything to come across as in-control experts, whether it's by changing the subject, making promises and deadlines they have no control over, misinforming the customer with lies or guesses... or they'll go full circle and argue that something is definitely impossible, without actually checking, simply to sound authoritative, hoping the customer doesn't know better.

 

[PiyushAgrawal06121985]

Good lord. The three of you could have canceled your applications, resubmitted, and still likely have seen a faster turnaround than you have now.

Unbelievably unjust. I wish there was something I could do to help you guys out. Alas, I have zero influence/power over any of it.

I'm really sorry. If you're ever in Toronto, the beer is on me!

That is a genuinely concerned and top guy!

 

[truesmile]

. . . how do they take it less seriously and know less about their jobs than i do about mine?!

Because they're "immigrants"

;D

 

[Sunset0505]

This is going to be a totally irrational rant....I just read the new press release on the CIC site for the refugees...10k people into Canada before the end of the year and an additional 15K by Feb 2016...then why the heck is my application taking 19 months so far and my hubby is American?...I am sorry I understand the situation the refugees are in but if they can process 25k in 4 months why can't my application be process in almost 2 years?...and what about people that have been waiting up to 5 years?...I don't get it....

 

[kisaki]

Yeah, I feel for the refugees. Their countries are destroyed by war and hate and it must be terrible to wake up every morning and not being sure if you'll get through it. That said, I can't blame you for feeling this way and I understand. The refugees are an emergency but I'm wondering how is it not doable to process applications faster for us?

I'm not even mad, I'm happy to be in a safe country with my boyfriend, I'm just confused.

 

[Sunset0505]

there is a back log of approx. 400K people that have spent thousands of dollars...wasted hours gathering info and the stress is beyond and in most cases just want to be with their family....I really don't get it...if they can process 25K within 4 months they could have the back log cleaned up in 16 months and If what they say is correct the people working the refugees cases will not effect the everyday cases there is no reason for a backlog...My heart goes out to the familys that are refugees but dang man...

 

[Ponga]

Here's the official information from CIC:
http://www.cic.gc.ca/english/refugees/welcome/overview.asp

The part that I don't understand, is:

In Phase 2 (before they even get on a plan to come to Canada) they will receive their CoPR document-
Upon completion of the screening, refugees will be given permanent resident visas and preparations will be made for their transportation to Canada.

But when you look at the `Meet the team', at the bottom of the main page, for Immigration Refugees and Citizenship Canada, it says this:

Identify potential applicants for resettlement with help from the United Nations Refugee Agency (UNHCR)
Temporarily deploy IRCC staff overseas
Process selected applicants through an expedited process and issue temporary resident visas
Establish a travel schedule and plan for contingencies related to delays, cancelations and diversion of travel
Complete the processing requirements (security and medical) for permanent residency status
Determine the final destinations of refugees through a community capacity mapping exercise
Provide the required necessities and services to individuals until permanent residency is granted
Coordinate the integration and resettlement of individuals in cooperation with the provinces, territories, municipalities and other partners
Provide health coverage until the provincial or territorial health coverage becomes available (through the Interim Federal Health Program)
Engage and coordinate with community organizations and volunteers to provide additional support towards integration


So which is it? A TRV or a CoPR?

 

[Sunset0505]

It looks like they are going to get a TRP and then once they are land get a PR, cause all of the housing etc will be set up...I could be wrong but I wonder how they will keep track of them when they have any kind of visa...My hubbys TRP was good for three years...we went to Vancouver, Montreal...there were no restrictions at all...

 

[Ponga]

It looks like they are going to get a TRP and then once they are land get a PR, cause all of the housing etc will be set up...I could be wrong but I wonder how they will keep track of them when they have any kind of visa...My hubbys TRP was good for three years...we went to Vancouver, Montreal...there were no restrictions at all...

It doesn't say anything about a TRP.

It clearly states that in Phase 2, the refugees will be given permanent resident visas and preparations will be made for their transportation to Canada

 

[Ponga]

Well...this was just confirmed by Mr. McCallum on CBC News:

1. The Syrian refugees will have Permanent Resident status when they "step onto Canadian soil".

2. CIC is shifting resources to the region to process the refugees, which will undoubtedly create delays in other streams...like SCLP and Inland SCLP.

 

[Sunset0505]

It doesn't say anything about a TRP.

It clearly states that in Phase 2, the refugees will be given permanent resident visas and preparations will be made for their transportation to Canada

CIC and the border keep telling us its the same thing...I know the wording is different but that is my experience...

 

[Ponga]

CIC and the border keep telling us its the same thing...I know the wording is different but that is my experience...

Uh...you've been told by both CIC and CBSA that a TRP and a TRV are the same thing?!

Either way, it still doesn't explain the contradiction in the Welcome Refugees link.

 

[Sunset0505]

Uh...you've been told by both CIC and CBSA that a TRP and a TRV are the same thing?!

Either way, it still doesn't explain the contradiction in the Welcome Refugees link.

You're questioning contradiction with CIC?...really?...lets see we just had to spend $2K to fly to LA from Virginia to provide information from a court case that happened 25 years ago, that my hubby was fined $150 for and you ask about contradictions?...When we rec'd the TRP the letters that came with it called it both a TRP and a TRV...when you cross the border they say TRP or TRV..