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Express Entry system glitch

lamdx

Newbie
Jan 18, 2019
4
0
Hi all!

I submitted my first application early this year but got rejected due to missing document. I then resubmitted for the 2nd time using the help of an IRCC agent. It’s been 3 weeks since I submitted and today (Friday 13th - such a bad day) I received my application fee refund. I called my agent asap and she said that it was a system error as the government said they still did not receive the doc that I missed in my 1st submission. She said that she would resubmit my application and everything should be ok. But have you guys ever heard of situations like this? Can I trust my agent?
Thanks guys.