Express Entry profile number not matching

[agitator]

Hi,

I have created Express Entry form and registered my application.

I got a PDF file, which had a Express Entry profile number and a Job Seeker validation code.

But when I am going to register at Jobbank.ca I am getting an error message...the code/ number is wrong.

I have searched everywhere...what is the solution ?

Thank You.

 

[mgnlky]

I would suggest contacting customer support/help for the Job Bank.

 

[ILoveBritishColumbia]

I had the same issue when I first set up my JobBank profile, and the problem seemed to be a result of copying & pasting the profile number & validation code from the PDF document, rather than typing them in directly. Once I typed them in rather than copy & paste, it worked... not sure why. So, have you tried typing in the numbers/codes rather than simply copy & paste them?