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Apparently people are "stuck"

It's in my signature...

I emailed them and asked since it was an urgent request. They gave me the date.

No, they ask you this because they cannot guarantee you'll have your certificate by the time you leave. It has nothing to do with restricting your rights. They asked me and I told them I was leaving in about a month and they explained they could not guarantee I would have my certificate (for...

I wasn't asked for my CoPR. It was in my safe the entire time.

360-366-4380 It worked on June 2nd.

Which office?

They ask this of everyone. If you leave the country it's harder to get the certificate (and passport that gets you entry back into Canada).

A quick google search and you could have found it yourself https://www.cbp.gov/travel/trusted-traveler-programs/nexus/enrollment-centers/washington

From the way it was explained to me, US CBP cannot update the CBSA side. So, if you visit the US side and update it, I'd use it with caution. It can be revoked if either side isn't updated.

When you contact the number here https://www.cbsa-asfc.gc.ca/prog/nexus/menu-eng.html you'll likely leave a voicemail. An individual officer will call you back and give you their personal e-mail address to send the documents to. They'll also be able to provide info on the fax number for the US side.

The portal is a wreck. Mine shows I gave: My citizenship: Canada 1 document proving I'm Canadian: Canadian passport 1 document proving I can enter the US: Canadian passport?? My citizenship: United States 1 document proving I'm an US citizen: US passport 2 documents to enter the US: US...

This is how you know it's updated. You should be fine.

you've been scammed.

Congrats!!

The Nexus dashboard has been updated with both passports (and PR info removed) as of today. No confirmation received from USCBP, however I flew through Chicago yesterday and was asked why I was not using the Nexus kiosks by CBP. When I explained I was waiting for Blaine CBP to update it, he was...

I recommend you getting a copy of your work job description and submitting it w/ your application. If you can get your Human Resources Dept or your manager to sign it (or put in your experience letter that the attached job description is valid), that will help as well.

sigh. i had popcorn ready and everything. alas...no story.

For those that need to update Nexus information, you can contact the CBSA office near you, leave a voicemail, and they'll call you back pretty quickly (and multiple times if you don't answer the first time). They'll give you the email to send the copies and a fax number for the US side of...