I work for a financial institution and Getting confused with whether this NOC CODE MATCH 62023 (Customer and Information service Supervisor) or 64400(Customer services representatives-financial Institutions).Does this below job description match NOC CODE 62023. The job position is Client support Manager
Respond to inquiry calls efficiently while empowering employees with the tools and knowledge to become autonomous Act on behalf of customers who have been unfortunately unable to resolve their concerns dealing with frontline representatives, taking full ownership and accountability to resolve their issues and avoid further escalation
Follow-up daily on accounts to ensure that more complex situations are resolved in a timely manner Respond to internal and external clients by phone, email, correspondence and chat Track inquiries and escalations with enough details to capture the pertinent issues and highlight improvement opportunities
Report escalations to and beyond this team, including training issues or coaching opportunities that result from escalations
Complete 3rd level escalations when required (privacy, reputational)
Ensure that we promote the use of our Digital Options to our Clients Draw on available procedures and practices to execute decisions, which are in the best interest of the bank and its clients Obtain complete information on the customer's issue and summarize, verify and analyze their understanding of the issues
Ensure that solutions offered meet the customers' needs and comply with the bank's policies and regulatory requirements
Maintain a log of customer service activities and update records accordingly
Provide technical advice on subject/functional areas based on analysis of situation and the relevant concepts and policies
any ideas
Respond to inquiry calls efficiently while empowering employees with the tools and knowledge to become autonomous Act on behalf of customers who have been unfortunately unable to resolve their concerns dealing with frontline representatives, taking full ownership and accountability to resolve their issues and avoid further escalation
Follow-up daily on accounts to ensure that more complex situations are resolved in a timely manner Respond to internal and external clients by phone, email, correspondence and chat Track inquiries and escalations with enough details to capture the pertinent issues and highlight improvement opportunities
Report escalations to and beyond this team, including training issues or coaching opportunities that result from escalations
Complete 3rd level escalations when required (privacy, reputational)
Ensure that we promote the use of our Digital Options to our Clients Draw on available procedures and practices to execute decisions, which are in the best interest of the bank and its clients Obtain complete information on the customer's issue and summarize, verify and analyze their understanding of the issues
Ensure that solutions offered meet the customers' needs and comply with the bank's policies and regulatory requirements
Maintain a log of customer service activities and update records accordingly
Provide technical advice on subject/functional areas based on analysis of situation and the relevant concepts and policies
any ideas
