-- MAJOR UPDATE that some might find comforting [or not] --
Just had a nice long conversation with a CIC call centre agent. Here's a summary.
Despite ministerial instructions ordering CIC to issue a R10 notice [
2nd AOR] "upfront", the agent admitted CIC
has a backlog.
The agent totally agrees that taking 4 months to reject a single case is absurd especially when ministerial instructions rushes them to process cases entirely within a total of 6 months [
counting from AOR date]. However, CIC recently gave them clear new instructions : if an applicant's case doesn't receive a R10 notice within 18 weeks [
counting from the AOR date], said applicant is AUTHORIZED to call CIC and CIC agents are then AUTHORIZED to look into the applicant's case, provide individual information, and if no R10 notice is to be found in the applicant's GCMS notes, then CIC agents WILL leave an urgent note inside the applicant's case to rush the processing office into reviewing said case eligibility ASAP.
Basically, my case has an AOR dated April 8.
CIC encouraged me to call back on August 12, so they can specifically check the status of my case and provide info on the R10 notice [
and if my case has any missing document or if it has simply been rejected].
FINALLY, an agent who's willing to be as helpful as she's authorized to, AND gives clear instructions, AND understands one's frustration
