Error while applying for PRTD using the online portal

[Az85]

Hello,

I have been trying to submit the online application for PRTD for the past 3 days continuously. The second page of IMM e5444 gives an error stating "Your changes cannot be saved. Please try again later.". I have read through other threads and tried to use different browsers, clear cache, no special characters in address, etc.; but nothing is working out for me.

Would really appreciate if anyone has come across any other ways of solving this problem. I have booked my tickets as well.

Regards.

 

[Az85]

So that others could benefit, I have resolved my problem. Not sure if that would work for everyone, but I cleared the address table and filled only the fields which were mandatory like Street No, Street Name, etc.; and I was able to move to the next page. Weird!

 

[traveelguideideas]

I'm sorry to hear that you're having trouble with submitting your online application for Permanent Resident Travel Document (PRTD). The error message you're encountering is a common issue and can be caused by a variety of factors. Here are a few suggestions that may help:

1. Check your internet connection - make sure you have a stable and fast connection to avoid timeouts or interruptions during the submission process.
2. Disable pop-up blockers - some pop-up blockers can interfere with the submission process, so try disabling them in your browser temporarily.
3. Use an updated browser - make sure you're using an up-to-date version of a supported browser, such as Google Chrome, Mozilla Firefox, or Microsoft Edge.
4. Try a different device - if possible, try submitting the application from a different device, such as a different computer or a tablet.
5. Contact the IRCC Help Centre - if none of the above suggestions work, consider reaching out to the IRCC Help Centre for assistance. They can provide further guidance and help resolve any technical issues.

I hope these suggestions help you resolve the issue and successfully submit your PRTD application.

 

[ura2021]

So that others could benefit, I have resolved my problem. Not sure if that would work for everyone, but I cleared the address table and filled only the fields which were mandatory like Street No, Street Name, etc.; and I was able to move to the next page. Weird!

God bless you for sharing! Here I am a year later and having the same problem. I did what you suggested and it worked for me too.