Hi
Did your status change now from processed and printed.
Wondering how much time it takes to finally be ready for collection.
Hi! I kept checking and the status changed to ready to dispatch around 1.30 yesterday ( i think that's when they update statuses?) . And then I called BLS Ottawa. So 2 hours , multiple disconnections and bad agents after, I finally managed to connect to someone nice. I told her I have a flight to catch next week so if she could kindly be able to mail it asap and that I paid to Purolator through bls already. I was surprised . She said she will mail it right away and I should receive my package in 24hours. Purolator says I should receive my passport today so I am waiting for it.
Things that I have learnt so far in this process -
1. Call multiple times and pick a different department to ask for your query. When they connect you to your desired department internally , it connects faster and usually disconnects less.
2. They will not post your package with a prepaid envelope if you have attached it with your application , and leave it lying around ( shitty I know but that's the reality. I lost a lot of time and effort with my surrender certificate) online they said they had posted it with my Canada post tracking .. n it took a lot of back and forth to figure that they didn't post it at all n then it came right away as soon as I paid for their Purolator service.
3. if you have the time/get an appointment, it is probably faster to do it in person , just reading from things in this forum