Hello everyone,
I have a question that I am hoping you can help me with regarding my employment letter/NOC code. So, I worked at a tech company in Canada as a junior project manager (actual title was "Customer Success Support") and here are my responsibilities:
Configure customer experience surveys and customized client reporting solutions using our proprietary applications
Develop key client program elements
Develop and manage project timelines to ensure that the project execution is carried out in a timely manner
Interpret customer experience data and provide support to client analysis, presentations and strategic plans
Work with clients, both internal and external, on survey and report design to deliver optimal operational improvement
solutions
Act as a point of contact for administrative systems issues between our clients and corporate departments
Maintain the integrity of system data; ensure accuracy of reporting through our proprietary technology
Directly communicate with clients to optimize their accounts.
Develop custom reports or reporting solutions based on specification for Customer Experience studies that meets current
and foreseeable client needs
Gain and maintain an expert understanding of our product and services
Work within our proprietary software to make updates and changes as needed
Work with product and technical staff to enhance the client experience by tracking requests and feedback
Use our CRM and other web-based programs to document all client interactions
Develop and manage project timelines to ensure that the project execution is carried out in a timely manner
Develop custom reports or reporting solutions based on specification for Customer Experience studies that meets current
and foreseeable client needs
Implementing new technology to improve the quality of the survey experience for the participants/customers
Process optimization, improving efficiency and quality of the entire customer experience solution program in whole
Provide training and supervision to new team members. Also, share program knowledge with consultants and clients
So the NOC code i have identified for the role is 0125 - Other business service managers and, as far as I can tell, it meets 70% of the roles are responsibilities outlined in the NOC code (please correct me if I am wrong). My question is regarding the actual job title - does it matter than my title doesn't have the word "manager" in it? or is it more about the roles/responsibilities that matters?
Thank you for all your help.
I have a question that I am hoping you can help me with regarding my employment letter/NOC code. So, I worked at a tech company in Canada as a junior project manager (actual title was "Customer Success Support") and here are my responsibilities:
Configure customer experience surveys and customized client reporting solutions using our proprietary applications
Develop key client program elements
Develop and manage project timelines to ensure that the project execution is carried out in a timely manner
Interpret customer experience data and provide support to client analysis, presentations and strategic plans
Work with clients, both internal and external, on survey and report design to deliver optimal operational improvement
solutions
Act as a point of contact for administrative systems issues between our clients and corporate departments
Maintain the integrity of system data; ensure accuracy of reporting through our proprietary technology
Directly communicate with clients to optimize their accounts.
Develop custom reports or reporting solutions based on specification for Customer Experience studies that meets current
and foreseeable client needs
Gain and maintain an expert understanding of our product and services
Work within our proprietary software to make updates and changes as needed
Work with product and technical staff to enhance the client experience by tracking requests and feedback
Use our CRM and other web-based programs to document all client interactions
Develop and manage project timelines to ensure that the project execution is carried out in a timely manner
Develop custom reports or reporting solutions based on specification for Customer Experience studies that meets current
and foreseeable client needs
Implementing new technology to improve the quality of the survey experience for the participants/customers
Process optimization, improving efficiency and quality of the entire customer experience solution program in whole
Provide training and supervision to new team members. Also, share program knowledge with consultants and clients
So the NOC code i have identified for the role is 0125 - Other business service managers and, as far as I can tell, it meets 70% of the roles are responsibilities outlined in the NOC code (please correct me if I am wrong). My question is regarding the actual job title - does it matter than my title doesn't have the word "manager" in it? or is it more about the roles/responsibilities that matters?
Thank you for all your help.