P1 March 7 2024
P2 March 13 2024
Ecopr April 19 2024
PR Card Still Waiting as of May 7 2024
We had a separate complication that our minor child (9yo) was not included in our portal, I started e-mailing and calling March 13 when we got P2 and and kept being told to e-mail the e-mail address that originally sent our P1 which I did every week or every other week and never received a reply, I called every week or every other week and was continuously told to be patient for them to reply to e-mails, one agent gave a different e-mail address which she said was the one to unlock portals and had faster turnaround but never received a reply from that e-mail either. Eventually I found out they sent a minor their own separate log in and password to an e-mail address we never referenced, despite all info provided together for P1 with my e-mail address and no one could tell me that. Finally 4/29/24 I filled out the web form on ircc website, 5/3 received e-mail they were working on my case for the web form, and 5/7 finally my child appeared in the portal so we could confirm presence, upload photo, and confirm mailing address. The reps on the phone were all very friendly and I believe wanted to be helpful but I don't think they have any info to work off as they did not notice the e-mail and separate login issue (had that info been available to them it would have been an easy fix).
My recommendation if you have issues is to use the web form contact on ircc website as despite almost 2 months of calling and e-mailing various mailboxes the phone agents provided, I did not get any replies or responses until the web form which provides case numbers for tracking.