+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445

ECAS UPDATE!!!

CharlizeRai

Hero Member
Apr 1, 2012
359
16
Category........
Visa Office......
Bucharest
Job Offer........
Pre-Assessed..
App. Filed.......
08-08-2012
AOR Received.
06-09-2012
File Transfer...
14-09-2012
Med's Done....
13-04-2012
Interview........
WAIVED :)
Passport Req..
28-01-2013
VISA ISSUED...
6-02-2013
LANDED..........
APRIL 9 :)
Dear Client,

Thank you for contacting the Citizenship and Immigration Canada Call Centre’s e-Services Unit.

The message that you have indicated is the result of a technical problem that has now been resolved. You should be able to continue accessing e-Client Application Status (e-CAS) without further difficulty. Please try again.

If you still experience technical difficulties, we need some additional information. Can you please provide:

1. Surname – Exactly as it appears on the passport or identity document
2. Given name – Exactly as it appears on the passport or identity document
3. Date of birth (YYYY-MM-DD)
4. Country of birth
5. Complete address (including the postal code). If the residential address is different from the mailing address, please provide both addresses.
6. Telephone Number. If you have more than one contact number, please provide them all.
7. Approximate date that the application was submitted
8. Office to which the application was sent (city, country)
9. Type of application (permanent residence, citizenship, sponsorship, permanent resident card)

Please also provide one of the following numbers (the number you used to access e-CAS):

Client ID number
File number
Receipt number
Permanent resident card number
Receipt (IMM 5401) (Citizenship only)
Record of landing number (IMM 1000)
Confirmation of permanent residence number (IMM 5292 or 5688)

Lastly, please provide us with two screen shots of:

The current page where you are experiencing the system problem;
The error message that you receive once you click on the link; and
specify the date and time that the problem occurred.

You can expect a response within five (5) working days of our receipt of the above information.

Sincerely,

Zack, Agent 3573
Citizenship and Immigration Canada
www.cic.gc.ca

Please Note: By initiating email communication with Citizenship and Immigration Canada (CIC), you are authorizing CIC to use your email address to communicate personal information on your file, or case, with you. You also understand that email communication may not be a secure channel. CIC is not responsible for communicating personal information to a third party when it has made the necessary efforts to identify them. CIC is also not responsible for the misuse of this information by a third party. To consult the CIC policy on Internet use, click here http://www.cic.gc.ca/english/notices.asp

Also please note that the information provided may change without notice. If there is conflicting information between the text in the email and the Immigration and Refugee Protection Act, the Citizenship Act or their regulations, the Act and/or Regulations prevail. This email was sent to you in the language of your choice. Citizenship and Immigration Canada Internet information is available in both official languages. The masculine form is used for convenience; it refers to both men and women.
 

CharlizeRai

Hero Member
Apr 1, 2012
359
16
Category........
Visa Office......
Bucharest
Job Offer........
Pre-Assessed..
App. Filed.......
08-08-2012
AOR Received.
06-09-2012
File Transfer...
14-09-2012
Med's Done....
13-04-2012
Interview........
WAIVED :)
Passport Req..
28-01-2013
VISA ISSUED...
6-02-2013
LANDED..........
APRIL 9 :)
This was the response to the email that I sent regarding ecas a few days ago. Apparently it is supposed to be working. So I would suggest that for those of you who still cannot log in (AKA me, and many others), emails questions@cic.gc.ca with the information they are requesting in this email.

Apparently they think the problem is fixed, so I don't know if they will realize it isn't until people contact them about it. :)

Cheers!
 

blessedelaine

Hero Member
Dec 10, 2009
865
5
Winnipeg, Manitoba
Category........
Visa Office......
Manila
Job Offer........
Pre-Assessed..
App. Filed.......
61312 mailed out
Doc's Request.
n/a
Nomination.....
61512 CPC-M received
AOR Received.
82112- thru email
IELTS Request
n/a
File Transfer...
82712
Med's Request
n/a
Med's Done....
51012
Interview........
n/a
Passport Req..
012813-email/ Submitted all docs: 040213
VISA ISSUED...
042513 PDOS.......:042613
LANDED..........
050513
Thanks for sharing their response... :)
 

CharlizeRai

Hero Member
Apr 1, 2012
359
16
Category........
Visa Office......
Bucharest
Job Offer........
Pre-Assessed..
App. Filed.......
08-08-2012
AOR Received.
06-09-2012
File Transfer...
14-09-2012
Med's Done....
13-04-2012
Interview........
WAIVED :)
Passport Req..
28-01-2013
VISA ISSUED...
6-02-2013
LANDED..........
APRIL 9 :)
No worries.

I hope they fix it!
 

blessedelaine

Hero Member
Dec 10, 2009
865
5
Winnipeg, Manitoba
Category........
Visa Office......
Manila
Job Offer........
Pre-Assessed..
App. Filed.......
61312 mailed out
Doc's Request.
n/a
Nomination.....
61512 CPC-M received
AOR Received.
82112- thru email
IELTS Request
n/a
File Transfer...
82712
Med's Request
n/a
Med's Done....
51012
Interview........
n/a
Passport Req..
012813-email/ Submitted all docs: 040213
VISA ISSUED...
042513 PDOS.......:042613
LANDED..........
050513
Still can't get in.. Ill try tomorrow.