ECAS is not working after decision making!! Help please

[Elias1978]

Hi All,
I applied for a skilled worker immigration from Beirut, Lebanon in June 1997. I was checking ECAS regularly.
Last December (2012) the statues has been changed from in process to Decision Made
I tried to access the ECAS last Friday but I couldn't, I entered all the information correctly ( family name, file number, date and place of birth ) but it's not working.
Every time I try to access my ECAS I get this message : " We were not able to identify you using the information you provided. There could be three possible reasons:
.....etc"
I sent an email last Friday for the support on this email : web-tech-support@cic.gc.ca
But till now I have no reply!
I have a couple of questions:
Is it normal to have this problem ?
How much time shall I wait for a feedback after the decision made?
How much time shall I wait for the technical to answer my request.

Thanks for your cooperation guys.

 

[jk06]

Do not worry friend,
All the pre-2008 files have got the same result now the game is over for all of us.
Wait for the refund money they will contact us for this only now.
Good luck.