Ecas Help

[deadsea02]

Hi all;
I have a question. I used to check my status in ecas and it says in process. when i click on it, there is one line says we have receive your application on Jan 2013. But now when i check ecas, it says We were not able to identify you using the information you provided!
What does that mean? why my status is not up there any more!

 

[alwayspositive]

Hi all;
I have a question. I used to check my status in ecas and it says in process. when i click on it, there is one line says we have receive your application on Jan 2013. But now when i check ecas, it says We were not able to identify you using the information you provided!
What does that mean? why my status is not up there any more!

It has happened to me before. Check the number you entered to make sure for instance that the identification number you entered corresponds with the ID type you chose. If the problem persists, then perhaps your ecas is being updated. Check again tomorrow.