E-CERTIFICATE NOT AVAILABLE

[raqib123]

Is anyone still waiting for their citizenship e-certificate from the Mississauga office after completing the oath on June 20? I sent them signed oath form immediately

 

[forw.jane]

Is anyone still waiting for their citizenship e-certificate from the Mississauga office after completing the oath on June 20? I sent them signed oath form immediately

Call and check with IRCC if they have your signed oath form.

 

[raqib123]

I called and checked with them they told me they did not receive it yet. However i sent them email twice with my signed oath form

 

[forw.jane]

I called and checked with them they told me they did not receive it yet. However i sent them email twice with my signed oath form

You can attach it to a webform, that way they won't be able to say - not received.

 

[RyanC54]

I called and checked with them they told me they did not receive it yet. However i sent them email twice with my signed oath form

I'm in a similar situation - my ceremony was Jun 4th from the Mississauga office but e-certificate is not available
I just submitted the webform on Friday but still waiting for the e-certificate

I haven't been able to reach an agent through their support centre - Any times of the day/week you recommend calling them? I always get the notification that they're closed or experiencing high call volumes.

 

[forw.jane]

I'm in a similar situation - my ceremony was Jun 4th from the Mississauga office but e-certificate is not available
I just submitted the webform on Friday but still waiting for the e-certificate

I haven't been able to reach an agent through their support centre - Any times of the day/week you recommend calling them? I always get the notification that they're closed or experiencing high call volumes.

https://www.canadavisa.com/canada-immigration-discussion-board/threads/may-2022-citizenship-applications.766933/page-135#post-10523591

Try from 8-8.30 am EST or 3-3.30 pm EST

 

[RyanC54]

Thank you! I ended up calling the support every 30min until I wasn't disconnected and finally put on hold. The agent confirmed my oath form has been received by email and the next step is with the Mississauga office to make the e-certificate available.

The agent could not provide a reason why it's delayed (i.e. 15 business days vs the 2-5 timeline provided), saying it could either be a backlog at their office or a technical issue, and that I should be patient to receive it... Is there a way to contact the Mississauga office directly?

 

[forw.jane]

Thank you! I ended up calling the support every 30min until I wasn't disconnected and finally put on hold. The agent confirmed my oath form has been received by email and the next step is with the Mississauga office to make the e-certificate available.

The agent could not provide a reason why it's delayed (i.e. 15 business days vs the 2-5 timeline provided), saying it could either be a backlog at their office or a technical issue, and that I should be patient to receive it... Is there a way to contact the Mississauga office directly?

You cannot contact processing/oath officer directly.