E-CAS unavailable?

[sandyboy388]

Hi All,

I tried to look at the status on E-CAS today and this is what I get even though everything is right;

We were not able to identify you using the information you provided. There could be three possible reasons:

•Please be sure the information you entered is correct and then try again.
•This service is only available to clients with applications in process. We may have received your application but not yet begun processing it. The following link may help you determine if your application is being processed:
Application Processing Times
•At this time, you may use this on-line service to view the status of your application ONLY if you have:
•sponsored a member of the family class;
•applied for permanent residence from within or outside Canada;
•applied for a permanent resident card (replacement or renewal);
•applied for Canadian citizenship (grant of citizenship);
•applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
•applied for a citizenship certificate (proof of Canadian citizenship);
•applied to renounce Canadian citizenship; or
•applied to resume Canadian citizenship.

Anyone else facing the same issue?

Thanks,
Sandy

 

[sandyboy388]

It turns out that they updated the surname and hence I wasn't able to check the status with the earlier details I was entering.

Cheers!
Sandy

 

[TheRippleEffect]

It turns out that they updated the surname and hence I wasn't able to check the status with the earlier details I was entering.

Cheers!
Sandy

Hi Sandy! Hope you are faring well. What exactly do you mean 'they updated the surname'? They changed your surname in the system or you changed it and notified them? Can you please clarify on this cause its happening again, and I can't seem to see my e-cas and when I put in my details it gives me the same message in your first post on this thread.