i Have sent them via aramex from kuwait with return airway bill as was mentioned in my PPR email . they received them on 16 feb and from that day no information . I have been checking the aramex airway bill number everyday which i have submitted with the passports, but no record found. i planned to travel on 12 march but now i cancelled my bookings. I have sent them email twice , got no reply. also spoken to operator she said no information can be provided on the phone. I keep checking with aramex abu dhabi as well they said they have nothing on my name . In email they have mentioned 4 weeks . Dont know what to do.