thank you very much for your replies i appreciate your response
I finally found an email address and requested my LOL to be emailed to me as i didnt receive one in Sep 2012 when my welcome letter was emailed, i was lucky enough to get a quick response (two days) and have now printed it off ready for my entry into CANADA!!!
what an awesome service, i was fearing no response or delayed (too late) response and feel so relieved now.
Thanks again everyone for your time
BE SURE TO DOUBLE CHECK YOUR DOCUMENTS BEFORE YOU LEAVE EVERYONE I'M GLAD I DID.