Make sure you are logging in with your sponsor's information.
It took me a while to figure out that I had to log in with all my wife's information instead of mine because she was the one sponsoring me to Canada.
Identification Type:
Client ID#
Identification Number:
********
Surname/Family Name:
Sponsor's Last Name
Date of Birth:
Sponsor's Date of Birth
Place of Birth:
Sponsor's Place of Birth