hi guys i emailed atip regarding my request for gcms past deadline and i received an auto-reply message fron them and this is their reply can somebody tell me what does this means?
Thank you for contacting the Access to Information and Privacy Office.
We have received your e-mail and we will respond in accordance with our service standards.
Submit your ATIP Request Online! You can access the ATIP Online Request tool at the following link: https://atip-aiprp.apps.gc.ca/atip/.
SERVICES STANDARDS
CATEGORY
SERVICE STANDARDS
NEW REQUEST
If your request is complete, it will be processed within 30 calendar days from the date of receipts.
Note: If you are requesting a Physical file that could have originated overseas, note that CIC may experience delays in the receipt of documents. This could result in a delayed response to your request.
Note: If you have submitted you request outside regular business hours, the processing of your request will begin the following business day.
30 calendar days
STATUS INQUIRY
Due to the large volume of requests we process and, to provide the best customer service, we would be grateful you wait until the initial 30 days has expired before making a status request.
Tip: Check you junk mail, our response might be there!
To learn more about Access to Information and
Privacy, please visit us at the following:
http://www.cic.gc.ca/english/DEPARTMENT/atip/index.asp
5 business days
QUESTIONS RELATED TO THE ACCESS TO INFORMATION ACT OR THE PRIVACY ACT
While waiting for our response, please visit our website at the following address: http://www.cic.gc.ca/english/DEPARTMENT/atip/index.asp
You might find the answer!
5 business days
QUESTIONS RELATED TO IMMIGRATION PROGRAMS OR SERVICES
For questions relating to Immigration programs or services, please visit CIC`s Website: www.cic.gc.ca<http://www.cic.gc.ca> or contact CIC's Call Centre at 1-888-242-2100.
Merci d'avoir contacté le bureau de l'accès à l'information et protection des renseignements personnels.
Nous avons bien reçu votre courriel et nous vous répondrons conformément à nos normes de services.
Soumettez votre demande d'AIPRP en ligne! Vous pouvez accéder à l'outil de demande d'AIPRP en ligne au lien suivant : https://atip-aiprp.apps.gc.ca/atip/.
CATÉGORIE
NORMES DE SERVICE
UNE NOUVELLE DEMANDE
Si votre demande est complète, elle sera traitée dans les 30 jours (calendrier) à compter de la date de réception.
Note : Si vous faites une demande pour un dossier physique provenant de l'étranger, veuillez noter qu'il pourrait y avoir certains délais avant que CIC prenne possession des documents et prolonger le temps de traitement.
Note : Si vous avez soumis votre demande en dehors des heures régulières de bureau, le traitement de votre demande commencera le jour ouvrable suivant.
30 jours calendrier
STATUT DE VOTRE DEMANDE
En raison du très gros volume de demandes que nous traitons, et afin d'offrir le meilleur service à notre clientèle, nous vous serions reconnaissant d'attendre que le délai de 30 jours soit expiré avant de nous faire parvenir une demande de statut.
Astuce : vérifiez vos courriels indésirables, notre réponse s'y trouve peut être!
Apprenez-en plus sur l'accès à l'information et la protection des renseignements personnels en nous visitant ici : http://www.cic.gc.ca/francais/ministere/aiprp/index.asp
5 jours ouvrables
QUESTIONS RELATIVES À LA LOI SUR L'ACCÈS À L'INFORMATION OU LA LOI SUR LA PROTECTION DES RENSEIGNEMENTS PERSONNELS
En attente d'une réponse, nous vous invitons à consulter notre site Web à l'adresse suivante : http://www.cic.gc.ca/francais/ministere/aiprp/index.asp
QUESTIONS RELATIVES AUX PROGRAMMES OU SERVICES D'IMMIGRATION
Pour toutes questions relatives aux programmes ou services d'immigration, veuillez consulter le site Web de CIC: www.cic.gc.ca<http://www.cic.gc.ca> ou contactez le Télécentre de CIC au 1-888-242-2100.
Office.
We have received your e-mail and we will respond in accordance with our service standards.
Submit your ATIP Request Online! You can access the ATIP Online Request tool at the following link: https://atip-aiprp.apps.gc.ca/atip/.
SERVICES STANDARDS
CATEGORY
SERVICE STANDARDS
NEW REQUEST
If your request is complete, it will be processed within 30 calendar days from the date of receipts.
Note: If you are requesting a Physical file that could have originated overseas, note that CIC may experience delays in the receipt of documents. This could result in a delayed response to your request.
Note: If you have submitted you request outside regular business hours, the processing of your request will begin the following business day.
30 calendar days
STATUS INQUIRY
Due to the large volume of requests we process and, to provide the best customer service, we would be grateful you wait until the initial 30 days has expired before making a status request.
Tip: Check you junk mail, our response might be there!
To learn more about Access to Information and
Privacy, please visit us at the following:
http://www.cic.gc.ca/english/DEPARTMENT/atip/index.asp
5 business days
QUESTIONS RELATED TO THE ACCESS TO INFORMATION ACT OR THE PRIVACY ACT
While waiting for our response, please visit our website at the following address: http://www.cic.gc.ca/english/DEPARTMENT/atip/index.asp
You might find the answer!
5 business days
QUESTIONS RELATED TO IMMIGRATION PROGRAMS OR SERVICES
For questions relating to Immigration programs or services, please visit CIC`s Website: www.cic.gc.ca<http://www.cic.gc.ca