I had raised a webform last week requesting information on the status of our citizenship application as it been 5.5 months since we completed our test with no updates, below is the response I received. The client support centre looks to be swamped with the crisis and priorities would have shifted to address this. As some have alluded, it is better not to reach out to the support center for some time as you would not get through them on phone or receive an answer via online request.
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
In order to respond to a high volume of enquiries related to the crisis in Afghanistan, we have needed to shift resources in our Client Support Centre. This will impact our ability to respond to some of your enquiries.
We will respond to these priority enquiries only:
· Clients in crisis situations (like those affected by the situation in Afghanistan)
· Clients facing vulnerable circumstances (emergency and urgent requests)
· Clients who need to tell us about a change in their circumstances, which has a direct impact on their application (like marriage, birth of a child, or similar)
· Clients who are submitting documents requested by one of our officers
· Changes in contact information
· Requests to withdraw an application or refunds
If your enquiry is NOT one of the priority enquiries listed above, you will not receive a reply.
If you included attachments with your enquiry, rest assured that they will be added to your file shortly.
Trackers still show that "Take the citizenship test, (waiting for you)". Could you please update xls file. Thank you
