Hi All and experts like
@legalfalcon
I am an AOR Dec 2019 candidate. I had got an ADR for filling my spouses imm5406 form around 3 months ago. I had sent the documents to IRCC via webform and portal upload. Still my status in portal is showing as " Your Action Required" for the past 4 months.
Over the last month i am facing a strange occurrence in the portal. In the submitted document section/ upload docs section in my profile, most of the time it shows as no documents required. However few times ( 1 out of 5 logins), esp when i try to open the portal through my mobile sometimes, the section says supporting docs required in red. In the list, it says Replacement Overdue in red. The document listed is " Client Information (required)" and it says it should have been submitted by 20th Nov. The upload button is there ( which appears only sometimes) however i did not get any message in my inbox from IRCC asking me to submit this, and strangely when i logout and login again the same section doesn't show anything in red and this document doesn't show on the list of required docs.
i am getting freaked out whether it is a glitch in the portal or really this doc is required but no information was sent to me. Can someone pls help on what this document " Client Information" is? So that I can submit via webform just to be on safer side.
Your replies are greatly appreciated!