I think that the call center agents have no idea on what is going on. Same for GCMS as well, I start believeing that the security phase is out of their circle. So they randomly respond and they make you hear what you want in he call center. Honestly, i do not understand how security is not started at 24 days to the estimated deadline.On May 9th the agent told me BG checks are in progress and it shouldn't be long before a decision on my case is made. Still waiting here for that 'won't be long' moment.