Hi SuperCanada ,
I tried this number 0016139444000. Pl press options 1-1-1-1-1-1-3-1...when you reach the message where they ask you to input the 8 didgit no you can do either of the following
press # and then your DOB...your call will be transferred agent
OR do not press any numbers....your will be asked thrice and then transferred to an agent.
I know this from various posts on this forum that I had read through..I wish I cld remember who it was and thank them for the valuable info
Also what worked for me is call early...as soon as they start i.e 8 am. you get through without much waiting, else you have to hold for avg 5- 10 minutes to speak to an agent. Do not tell them that you know the dd is encashed or they will just tell you that it means file is in process and you have to wait. Just tell them that you are Oct applicant and do not know whats going on. you are calling to check if the file was returned. Then they will ask you for your details and pull out your file. Do not forget to request for UCI no
Hope this helps ...All the best...Best part if you have been charged...I see that as a BIG positive